Calendar of Events
United Nations Development Programme
Aid for Trade in the Arab States: Senior Officials Study Visit
AfTIAS - Aid for Trade Initiative for Arab States
Jakarta - Indonesia
29 - 02 Sep 2016
Click here to read about this event on our website
Jakarta - Indonesia

(Jakarta, Republic of Indonesia, August 29th to September 1rst 2016)

National single windows (NSWs) are powerful instruments for trade, transport facilitation and for promotion of foreign direct investment (FDIs) as evidenced by its operations in more than 80 countries in the world. Implementation of NSWs has been identified as a contemporaneous measure of development of trade, transport and investment as per the WTO Trade Facilitation Agreement.
Various definitions and versions of NSWs have been elaborated in accordance with the socio-economic environment and operational circumstances, level of development and policy objectives, and the trend has further accelerated around the middle of 2000s when effects of e-Commerce promise further push for more expeditious clearance of exports and imports. Jordan has started development of a Customs Single Window in order to reduce clearance time without compromising the control. Jordan Customs was appointed by the Prime Minister as the Lead Agency of Customs Single Window.
With support from UNDP since the middle of 2015, Jordan is considering the design and development of an integrated and comprehensive Jordan National Single Window (Jordan NSW) on the basis of international standards and good practices. This task enjoys the highest level of priority by ministries and national authorities in efforts to boost the competitiveness of Jordan products as well as to enhance logistics services. These are essential for Jordan in its major efforts to leverage on certain geographical positions and modernization of the framework of information processing and regulations.
From policy consultations and being conscious of new challenges in the strategic planning of development of so called “new generation Jordan NSW”, it is essential that Jordan acquires experiences of design and implementation of NSWs. In late March 2016, UNDP organized technical consultations with key agencies in charge of the Customs Single Window and experiences of Indonesian National Single Window (INSW) were presented, included a live demo. Representatives expressed clear interests of acquiring more knowledge on the INSW; and Jordan Customs Department requested UNDP to organize a study visit to Indonesia as part of works of the development of the Roadmap of Jordan NSW.

Objectives of the study mission
Objective 1: To acquire knowledge, empirical experiences of organization of works in the design and planning of a National Single Window, and to acquire information on the coordination mechanisms among agencies of Indonesian Government to effect the implementation .
Objective 2: To hold consultations with responsible authorities of Indonesia for exchange of experiences in assisting Jordan in technical design of Jordan NSW. 
Objective 3: To observe operations of INSW in ports and in respective agencies and services to be offered by such integrated platform provide to the public.
Objective 4: To acquire information and knowledge on the development of the legal, regulatory and operational framework of Indonesia for application to Jordan.

Purpose of the mission
The mission constitutes the unique opportunity for senior policy makers of Jordan to acquire empirical experiences of INSW, which has been designed and developed by Indonesian experts in taking advantage of international knowledge, standards and practices. It has been strongly supported by the highest level of authority of the Government and was organized in partnership with the private sector.

Collaborating authorities of the mission
1. National Authority of Indonesian NSW, Ministry of Finance, Republic of Indonesia.
2. Directorate-General of Customs and Excises, Ministry of Finance, Republic of Indonesia.
3. UNDP (Chief Technical Advisor -Coordinator and resource person).

Working language: English
Members of the delegation: seven senior officials of the Department of Customs of Jordan, Jordan Standards and Metrology Organization, Jordan Food and Drug Administration.
Coordinator: Mr. Quang Anh Le, Chief Technical Advisor, UNDP.
Liaison officer: Mr. Amr Radwan, UNDP ([email protected])
Support: Mr. Alaa Bassyaouni, Customs and Trade Facilitation Expert, UNDP ([email protected])

Preparatory works for the mission:
The technical team of UNDP will work with senior managers of national authorities of Jordan, led by Jordan Customs, in the preparation of working documents for the mission. It is included, among others:
1. Lists of questions on legal requirements, functions and tasks of control, operations of the information processing system of a particular agency within the being-designed Jordan NSW (one list to be prepared by Jordan FDA, Jordan Standards and Metrology Organization, Veterinary and Phyto sanitary control agency, Jordan Customs, Department under Ministry of Trade in charge of issuing permits, licenses and Certificates of origin).
2. These lists should be communicated to the Indonesian authorities three weeks before the mission.
3. Presentations by Jordan on technical features of the being-design Jordan NSW.
4. Any plan of collaboration between Jordan authorities with those of Indonesia.
5. Draft template report of the mission of the Jordan delegation.
6. Evaluation form.

Scan to add to your calendar

Resource Guide

Other Information

Selection of participants

Seven participants to the study mission are senior managers representing authorities/agencies responsible for activities and operations of Jordan national single window. They are engaged on daily basis on operational transactions in accordance with statutory functions of each of these agencies. The team leader of the mission will be a senior director of the Department of Customs of Jordan as the lead agency under the instruction of the Prime Minister of Jordan.



Activity 1:

9:45 to 10:30 – Welcoming speech by Mr. Edy Putra Irawady, Deputy of Coordinating Ministry of Economic Affairs.

-        Presentation by Mr. Djadmiko, Head of Operating Agency of INSW

Activity 2:          Architecture and Governance of Indonesian NSW

10:30 – 11:00 – Overall briefing by the Head of the delegation of Jordan to the Head of National Authority of Indonesian NSW

11:00 – 12:30 – Presentation of the overall architecture of Indonesian NSW.

-        Deputy for System Development and Operations, INSW Agency

12:30 – 13:30 - Lunch break.

13:30 to 16:00 – Discussion on the overall architecture and the governance model of Indonesian NSW.

-        Deputy for System Development and Operations, INSW Agency



9:45 to 10:15 - Welcoming speech by Mr. Heru Pambudi, the Director-General of Directorate General of Customs and Excise.

-        Overall briefing by the Head of the delegation of Jordan

Activity 3:

10:15 – 11:15 - Role of Indonesian Customs and Indonesian NSW.

-        Director of Customs Information and Excise.

11:15 to 12:15 – Risk Management and operations of the Indonesian NSW.

-        Secretary of INSW Agency

12:15 – 13:10 – Governance model of Indonesian NSW.

-        Deputy for Business Process, INSW Agency

13:10 – 14:00 - Lunch break.

14:30 – 16:30 Visit to the Customs Office of Tanjung Priok Port.



Activity 4: Visit to Ministry of Agriculture

9:45 to 10:30 - Welcoming speech by the Head of Agriculture Quarantine Agency.

-        Overall briefing by the Head of the delegation of Jordan

Activity 5:

10:30 – 12:00 - Role of Agriculture Quarantine in the INSW system (Agriculture Quarantine Agency)  countries.

12:00 – 13:30 – Lunch break

13:30 – 16:00 – Roundtable of consultation between the Jordanian delegation and INSW will focus on:

1.     Strategic planning of a NSW;

2.     Governance model and work distribution among regulatory agencies.

3.     Private sector and Public Private Partnership.

Moderator: Deputy for Inter-Agency Relations, INSW Agency.



10:00 – 12:00

-     isit to EDI Jakarta

-    Welcoming speech by Head EDI

-    Discuss the provision of an efficient server for the NSW

12:30 – 13:30 – Group meeting.

List of Event's Documents

REGISTRATION FORM / استمارة التسجيل
Please enter your Token:

General Information / معلومات عامة
First Name (as on passport) / الاسم (كما على جواز السفر(
Last Name (as on passport) / الشهرة (كما على جواز السفر)
Father’s name / اسم الأب
Short Name (as desired on conf. badge) / الاسم الثنائي(كما تريدونه على بطاقة الندوة)
Position / الصفـة
Organization / المنظمـة
Website / موقع المنظمة على شبكة الانترنت
Passport Details / جواز السفر
Nationality / الجنسية
Passport Number / رقم الجواز
Date of Birth / تاريخ الميلاد
Date of Issue / تاريخ الإصدار
Date of Expiry / تاريخ الانتهاء
Address / العنـوان
Phone / هاتف
Mobile / خليوي
Fax / فاكس
E-mail / بريد الكتروني
Postal Address / عنوان البريد


The aim of the Regional Programme is to serve as a bridge between country and global initiatives, and facilitate cooperation among countries sharing similar geographic, social and economic conditions. The work of the Regional Programme is an integral part of RBAS work. It represents four out of seven outcome areas of the UNDP Strategic Plan (2014-2017).

Our Newsletter

Contact Us

Regional Bureau for Arab States

Amman Hub - Regional Programme

11 Abu Bakr AlSiraji Street,

North Abdoun, Amman 11183 – Jordan

Contact Us

2017 © United Nations Development Programme - Regional Bureau for Arab States. All Rights Reserved.